FAQs

Payments

Payment Types

What currency will I be charged in?

What forms of payments do you accept?

Ordering

Shipping

Which countries do you ship to?

What is your ordering process?

My order hasn't arrived on time, what should I do?

Will all my items come in one order?

How long will it take for my order to arrive?

Do I have to pay custom/import fees?

Do I need an account to order?

Why is there a low value marked on my order?

Returns

Returns/Refund Policy

What is your return policy?

Security

Safety and Personal Information

Is it safe to shop on your site?

Product Quality

Damaged Products

What if the item I received is damaged?