Refund Policy

Our refund policy lasts 7 days. If you are not happy within 7 days, we will provide you with a full refund once you ship us the item at your own expense. If 7 days have gone by since you have received your purchase, unfortunately, we can’t offer you a refund. Absolutely NO C.O.D on returns. 

Please send all refunded items to the address below:

D.Thomas/TRLFL

777 Bay Street Suite C208B,

Toronto, ON, M5G 2C8

Canada


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unused.


To complete your return, we require a receipt or proof of purchase.

Refunds 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@theroyallookforless.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Discount codes

Orders using discount codes are not eligible fir a refund. No exceptions. 


Shipping
To return your product, you should mail your product to: 777 Bay Street C208B, Toronto, ON, M5G 2C8, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.